Refund Policy

At BzzTraders, customer satisfaction is our top priority. We strive to ensure that all products meet quality expectations. This Refund Policy outlines the circumstances under which refunds may be provided. Please read carefully to understand your rights and our practices.

1. Eligibility for Refunds

Due to the nature of digital products, certain restrictions apply to refunds. Refund eligibility may vary based on the type of product:

• Digital Subscriptions and Gift Cards: All sales for digital subscriptions, gift cards, and one-time-use products are final and non-refundable once delivered, as these items cannot be returned or revoked.
• Defective Products: If you receive a defective or unusable digital product, please contact us immediately. We will assess the issue, and if confirmed, we may offer a replacement or issue a refund.

2. Requesting a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Contact Us:Reach out to our customer support team within 7 days of receiving the product. Provide the order number, product details, and a description of the issue.
   • Phone:0300 12345678
   • Email:info@bzztraders.com 
2. Evaluation: Our team will evaluate your request. If the product is found to be defective or undelivered, we will proceed with a replacement or refund.
3. Approval:Once approved, you will receive a notification of your refund status and the method of refund.
4. Non-Refundable Items

Certain products are non-refundable under any circumstances:

• Used or Redeemed Gift Cards and Subscriptions:Once a gift card or subscription code is used, it is non-refundable.
• Change of Mind:Refunds are not issued if you change your mind or purchase the incorrect item. Please review your order carefully before completing the purchase.

4. Refund Processing Time

• Refund Method:Refunds are processed to the original payment method whenever possible.
• Processing Time:Refunds may take up to 7–10 business days to appear, depending on the bank or payment method.

5. Exceptions

In special circumstances, such as technical errors or issues on our end, we may make exceptions to this policy at our discretion. Please reach out if you believe an error has occurred.

6. Contact Information

For questions or assistance with refunds, please contact us:

Thank you for shopping with BzzTraders. We value your trust and aim to provide the best customer experience possible.